FAQs
- We only deliver all over United States (USA).
I haven't notified a confirmation email for my order?
- Don't Worry about it. You will notify a confirmation email within 24 hours of placing your order. If you did not receive your email, please contact our support team at info@elvanos.com or call us at +1 605-204-9250 as soon as possible. We will solve your problem.
How can I check my order status?
- You need to login first. Login with your email and password and check your order status.
If I forget my password, What can I do for it?
- You can easily recover it. Just click the "forget password" and then fill the form with your information. Then we’ll notify an email to your registered email box. If you don't understand, Please contact with us at info@elvanos.com
What is your Return Policy?
- If you purchased from us and you're not happy we have a 30-day Return Policy, which means you have 30 days after receiving your item to request a return. For any kind of information please visit our Return & Refund Policy.
What's your Order Cutoff Time?
- Our order Cutoff time: 10 pm (Los Angeles) Pacific Standard Time
What's your processing time?
- Our processing time : 1 - 3 days (Monday - Friday)
What's your estimated delivery time for USA?
-
Estimated Delivery time for USA: 5 - 11 days (Monday - Friday)
If I need any kind of support how can I contact with you?
For any kind of support, you may contact us by:
Phone: +1 605-204-9250
Email: info@elvanos.com
Address: 1250 High Meadow Ln, Lancaster, TX 75146
Order Status
Has my order shipped?
Login to your account at the top right hand side of our site to check your order status.
How do I change quantities or cancel an item in my order?
Please contact us to make updates to an unfulfilled order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Login to your account at the top right hand side of our site to check your order status.
My order never arrived
Login to your account at the top right hand side of our site to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance via email, phone or chat.
An item is missing from my shipment
Login to your account at the top right hand side of our site to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance via email, phone or chat.
My product is missing parts
Login to your account at the top right hand side of our site to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance via email, phone or chat.