Shipping Policy

Before placing an order from our store. You should follow our shipping policy. This Shipping Policy is part of our Terms of Service
Please carefully read our Shipping Policy when purchasing our items. This Policy will apply to any order you place with us.

Handling Time :

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delivery Dates :

The estimated delivery time is 5-11 Days. Please do not worry about the delivery time since we will always select the fastest shipping method possible as we can.

HOW DO I TRACK MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at info@elvanos.com with your name and order number, and we will look into it for you.

Tracking numbers are sent out to the email that was provided during the order as soon as the order is processed and shipped.

 

We only use reliable and guaranteed shipping services to make sure your order will arrive on time. However, occasional delays may occur due to weather, unexpected transportation and/or other uncontrollable incidents. Elvanos is not responsible for any shipment delay caused during transit. Refund request of the shipping charge will be processed upon the approval from the shipping carrier.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return & Refund Policy.